🔥Product-Related Questions

Q: Are your fire doors certified?
A: Yes. All our fire doors are tested and certified to meet BS 476 Part 22 or EN 1634 standards.

Q: How long can your fire doors resist fire?
A: We offer 30-minute and 60-minute fire-rated wooden doors to suit various building safety requirements.

Q: Do your fire doors offer smoke resistance?
A: Yes. Our fire doors are officially certified for 30-minute and 60-minute smoke resistance.

Q: Can your fire doors include vision panels?
A: Yes. We manufacture fire doors with vision panels using fire-resistant glass certified for 30 and 60 minutes.

Q: Do you offer non-fire-rated internal doors?
A: Yes. We provide a wide range of stylish internal doors for homes, apartments, and offices.

🛠️ Service & Installation

Q: Do you provide measurement and installation services?
A: Yes. We offer on-site measurement and professional installation in select service areas. Please contact us to check availability.

Q: Can I order just the doors without installation?
A: Absolutely. We offer both supply-only and full supply-and-installation options.

⚙️ Customisation & Delivery

Q: Can I customise the door size, color, or finish?
A: Yes. We offer customisation options based on your project needs, including dimensions, veneers, and colors.

Q: What is your typical lead time?
A: Standard in-stock items are delivered in 5–7 working days. Custom products typically require 8-12 weeks depending on specifications.

🔧 Warranty & After-Sales

Q: Do your products come with a warranty?
A: Yes. We offer a one-year warranty covering manufacturing defects.

Q: What should I do if a product arrives damaged?
A: Please contact us within 48 hours of receiving the goods and provide photos. We will arrange a replacement or appropriate solution.

💳 Quotations & Payments

Q: What payment methods do you accept?
A: We accept bank transfers and major credit cards. Payment details will be provided upon order confirmation.

Q: How can I get a formal quotation?
A: Please fill out our enquiry or quotation form, and we’ll get back to you within one working day.